What is Jewelclub?
How much do you charge for shipping and sales tax?
Do you ship to my country?
How do I make purchases on Jewelclub?
What if I forgot my password?
What do I do if I've changed my email address? or want to update my personal information?
Do you accept fax or phone orders?
What forms of payment do you accept?
Do you customize jewelry, provide sizes, inscriptions, or alternate colors?
Is my personal information safe?
Is it too late to make changes to my order?
How long will it take to receive my order?
What is your return policy?
What if the item I received is incorrect or damaged?
What is the "Retail Value" price?
Do you sell gift certificates?
Do you have a catalog I can order from?
What are your customer service hours?

 

What is Jewel Club?

 

Jewel Club is a member only Internet site. We offer diamond, pearl and gemstone jewelry at incredible prices. Jewel Club is affiliated with a multi-national jewelry manufacturer that has been in business for over 20 years. Through this unique relationship we are able to bring to you first quality merchandise at discount prices.

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How much do you charge for shipping and sales tax?

 

Standard shipping to anywhere in the Continental United States is included in the price of our jewelry. Employee purchases will receive an additional discount when delivered on site. Sales tax is automatically applied to your order in accordance with individual state and local regulations if your shipping address is in New York State. Appropriate tax charges will appear at checkout. Please review our Shipping Policy.

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Do you ship to my country?

 

At this time we only ship within the United States.

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How do I make purchases on Jewelclub?

 

Jewelclub uses a simple and secure checkout process to allow you to make your purchase quickly and comfortably. If you have already created a Jewelclub account, enter your email address and password.

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What if I forgot my password?

 

If you forget your password, follow the instructions on the Registration and Log On page.

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What do I do if I've changed my email address? or want to update my personal information?

 

You may update your information at My Account.

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Do you accept fax or phone orders?

 

At this time all orders must be processed through our internet site, should you experience difficulties please contact us to assist you place your order.

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What forms of payment do you accept?

 

Jewelclub accepts most major credit cards. We do not accept cash, checks or cash-on-delivery (C.O.D.)

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Do you customize jewelry, provide sizes, inscriptions, or alternate colors?

 

Jewelclub does not alter its jewelry. All rings are provided in stock sizes (usually 7). Items for sale are as indicated on our website.

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Is my personal information safe?

 

Jewelclub is committed to respecting the privacy rights of our customers and all visitors to our web site. We take this matter very seriously, and have instituted many policies and procedures to insure that none of your privacy rights as stated herein are ever violated. We have taken many measures to safeguard and protect your privacy, please review our Privacy Policy.

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Is it too late to make changes to my order?

 

In order to provide our customers with the quickest possible delivery, we ship all orders within a very small window of time after an order is placed. If you have already placed an order and wish to change it, please contact us as soon as possible.

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How long will it take to receive my order?

 

The length of time it takes to receive your order depends on the method of shipment and where the shipment is going. We ship most orders within 3-5 business days. A typical order shipped to an address in the Continental U.S. will take from 5 to 8 business days to reach its destination.

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What is your return policy?

 

Jewelclub offers a 30-day risk free return policy. If for any reason you are not satisfied, you can return any item, in its original condition within 30 days of the date of shipment for a full refund. Read the details of our Returns Policy.

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What if the item I received is incorrect or damaged?

 

If you have received a damaged or defective item, please follow the Returns Policy and we will be more than happy to assist you with a replacement (if it is available), or a credit (if necessary).

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What is the "Retail Value" price?

 

The retail value is the price that, in the reasonable estimation of our merchants, an item may be offered on a regular basis in the United States before any discounts, sales or promotions. Please note that because of the great number of products we sell, we cannot guarantee that any particular item is being sold at the indicated retail value in any particular location at any particular time. Sales may or may not have actually occurred at the retail value.

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Do you sell gift certificates?

 

At this time, we do not offer gift certificates for sale on the site.

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Do you have a catalog I can order from?

 

Jewelclub does not have traditional paper catalogs - the shopping experience is exclusively online.

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What are your customer service hours?

 

The Jewelclub Customer Service Team is available Monday through Friday, 9:00AM to 5:00PM, Eastern Standard Time. Our customer service team will respond to all inquires within 24 business hours.

Please email your inquiries at any time to customerservice@jewelclub.com.

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